Question 1

How can I rent a car?

Accepted Answer

Select any vehicle from our extensive car fleet and submit a booking request through our website. Provide your valid phone number, preferably with WhatsApp access, so we can quickly contact you. Our specialists ensure comfort at every stage of the rental process.

Question 2

Is it possible to rent a car without a deposit?

Accepted Answer

No, renting a car without a deposit is not possible with us. However, don’t worry—the deposit will be refunded to you within 14 days after the rental period ends. Learn more about why car rentals require deposits and what to do if your security deposit isn’t returned in our article.

Question 3

How much does it cost to rent a car?

Accepted Answer

The rental cost depends on the car model, duration, and additional services. For example, economy-class cars start at 15,000 KZT per day, while premium models like BMW start at 120,000 KZT. Delivery, out-of-city trips, and other services are charged separately. Our company guarantees favorable conditions for all clients.

Question 4

Can I drive the car outside the city or abroad?

Accepted Answer

Yes, it’s possible, but it requires coordination with the manager. Additional costs depend on the destination, car body type, and route. We provide the opportunity for comfortable trips on our modern vehicles beyond city limits and abroad.

Question 5

How can I pay for the rental?

Accepted Answer

You can choose a payment method convenient for you: card, bank transfer, or cash. We accept payments only in tenge, so exchange your currency to KZT at an exchange office before your trip. The company offers favorable payment terms for every client.

Question 6

Is it possible to extend the rental without visiting your office?

Accepted Answer

You can extend the rental remotely. Contact your manager in advance, preferably two days before the rental period ends. If the car you’ve chosen is already reserved, our company will find an alternative solution. We ensure full comfort for clients even when rental terms change.

Question 7

What documents are required to rent a car without a driver?

Accepted Answer

A driver’s license and ID are sufficient for renting. If you’re a foreign tourist, an international driver’s license may be required. Our company is ready to assist with any questions to ensure your trip is perfect. Check if your country of license issuance is a signatory to the Vienna Convention on Road Traffic.

Question 8

Do you offer car delivery?

Accepted Answer

Yes, we deliver cars to any location in the city, including the airport. Delivery costs are charged separately. All vehicles are delivered clean and in good condition. Choose our company for convenience and time savings.

Question 9

What should I do if the car breaks down?

Accepted Answer

We maintain full control over the technical condition of every car. In case of a breakdown, our company will promptly provide a replacement vehicle. For added confidence, you can purchase insurance. Our managers are ready to answer all questions and assist in any situation.

Question 10

Is car washing included in the rental price?

Accepted Answer

Car washing is not included in the rental price. You can wash the car yourself before returning it or use our service for an additional fee. All cars are provided clean to ensure maximum comfort during every trip. Before returning the car, you can wash it at any car wash or pay an extra 4,000 KZT for us to wash it.

Question 11

Who pays fines for traffic violations?

Accepted Answer

If the traffic violation period specified in the fine coincides with the rental period, the renter is fully responsible for paying the fine from their own funds.

Question 12

Do I need to leave my passport or other documents as a deposit?

Accepted Answer

No, leaving a passport or other documents as a deposit is not required. This is illegal and not practiced by our company. We protect your interests and ensure all procedures comply with the law.

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FAQ

How do I rent a car?

Can I Rent a Car Without a Deposit?

How much does it cost to rent a car in Almaty?

Can I Take the Car Out of Town or Outside Kazakhstan?

How can I pay the rent?

Can I Extend My Car Rental Without Visiting Your Office?

What documents do I need to rent a car without a driver?

Do You Offer Car Delivery?

What happens if the car breaks down?

Is Car Washing Included in the Rental Price?

Who pays the fines for traffic violations?

Do I Need to Leave My Passport as a Deposit?